Most orders will be dispatched within a day of ordering (we do not ship on Sundays or Bank Holidays). Orders may ship in multiple packages. In the UK you can select from a range of delivery options at checkout.
As soon as your order is dispatched we will send you an email with your tracking information. You may also view your order online by logging into your account and selecting "Order History". If for any reason you decide to return an item we offer a no quibble refund policy so long as the item is returned within 28 days and has not been worn or damaged. You can return items for free in the UK. For international orders you will be responsible for the postage.
‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.
Non-EU deliveries - Depending on the value of your order, your FASHIONRUMOURS parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..